You can view our frequently asked questions right here!
If your question hasn’t been answered, please don’t hesitate to contact us: firstname.lastname@example.org
honey crystallised? click here for help!
If the honey has crystallised please don’t panic! This is a natural process and just means the glucose has separated from the rest of the sugars due to the low temperature.
Try placing your jar or bottle on a radiator or in your airing cupboard, this should heat it up and be ready to eat again in no time.
Alternatively, place your jar of honey in a basin with hot water until it becomes runny again. This will dissolve the crystals and soon be ready to enjoy!
While our label design may have changed, our commitment to providing you with quality honey remains.
Every product is still produced the same, with the highest care in carefully selecting our beekeepers and sourcing our honey.
Our honey remains the exact same product as before, just labelled with a new look.
Our runny honey keeps it’s liquid consistency and soft set honey is the same delicious taste but in a buttery texture.
We don’t want to delay any further time between you and a mouthful of delicious honey, so the short answer is no, our honey is not pasteurised.
We only ever gently warm our honey to remove the bits we don’t want you to eat – like the odd bees legs!
Your honey may crystallise but it it should never really go off – this is due to its high content of natural sugar. We print best before dates on all of our products and recommend that you eat them before the suggested date.
You should store you honey in a dry place at room temperature with the jar securely sealed. Once opened you should store the honey in the same way.
We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.
It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.
Bees start making honey, by collecting nectar from the blossom by sucking it out with their tongues. They store it in what’s called their honey stomach, which is different from their food stomach. When they have a full load, they fly back to the hive. There, they pass it on through their mouths to other worker bees who chew it for about half an hour. It’s passed from bee to bee, until it gradually turns into honey. Then the bees store it in honeycomb cells, which are like tiny jars made of wax. The honey is still a bit wet, so they fan it with their wings to make it dry out and become stickier. When it’s ready, they seal the cell with a wax lid to keep it clean.
The bees put their honey into the frames of their hives and seal it with wax. The beekeepers then collect some of the frames full of honey from the hive ready for extracting but always leave plenty of honey for the bees with the beekeepers only taking the excess honey which they don’t need.
When the bees enter their hive carrying pollen, it knocks off their back legs therefore they lose some of the pollen. It is then caught in little trays in the hive and the pollen is collected from there. The bees do not go short of pollen as it’s the beekeepers job to keep a close eye on the bees and the hives to make sure the whole colony is as healthy as possible.